Frequently Asked Questions
Everything you need to know about shopping with BlueWood.
What is the standard shipping timeframe?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn items with original tags. To start a return or exchange, please visit our online Return Portal and enter your order number and email address.
How do I find my correct size?
Each product page includes a detailed 'Size Guide' with measurements in inches and centimeters. We recommend measuring a similar garment you own to ensure the perfect fit.
What payment methods do you accept?
BlueWood accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are BlueWood products sustainably made?
Yes, we are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled materials, and we only work with factories that meet strict fair-labor certifications.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.